Clive Castle
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Clive Castle is a IT Support Specialist Previously Supporting 7,000 users spanning 21 sites across Europe, covering technical support on both desktop and networking issues Using ITSM / Heat call desk system responsible for supporting users Covering key technologies such as Windows 10 / 11, Mac OS 9X – OS X, Office 2003 - 2010, Lotus Notes 8.5.2, Google Mail, Google Docs, Active Directory, Exchange 2003, SAP / BPC, SharePoint and Citrix. Administrating HP / Dell hardware and software support, installation of anti-virus updates and rolling out new PCs with Windows 7/10 / 11 , using Altiris Symantec , Active Directory and group policy management, Google mail business accounts ,Google drive Google Business account ,Google Doc,s and some development of Google Sites for in house WIKI database implementation. Mitel PBX system Blackberry Devices and BlackBerry Enterprise Server console management Document Management Systems (OpenText / Documentum)Strong Windows 11/10 Skills also Mac certified
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