Clive Castle is a IT Support Specialist Previously Supporting 7,000 users spanning 21 sites across Europe, covering technical support on both desktop and networking issues Using ITSM / Heat call desk system responsible for supporting users Covering key technologies such as Windows 7 / XP, Mac OS 9X – OS X, Office 2003 – 2010, Lotus Notes 8.5.2, Google Mail, Google Docs, Active Directory, Exchange 2003, SAP / BPC, Sharepoint and Citrix. Administrating HP / Dell hardware and software support, installation of anti-virus updates and rolling out new PCs with Windows 7/10 / XP , using Altiris Symantec , Active Directory and group policy management,Google mail business accounts ,Google drive Google Business account 25GIG Google Drive storage also Google Doc,s and some development of Google Sites for in house WIKI database implementation. Mitel PBX system Blackberry Devices and BlackBerry Enterprise Server console management Document Management Systems (OpenText / Documentum)Strong Windows 7/10 / XP Skills also Mac OSX skills Previous employment companies 50/50 Mac / PC Role out migration Proactive team player with focus on delivery and customer service excellence , Apple level 1
Skill Achievement
%
Windows 7 ,10 & 8.1 XP
%
LAN / WAN, VPN, TCP/IP
%
Good Hardware Knowledge
%
Online Video Marketing
%
Apple Mac OSX 10.9 and above
%
Citrix
%
Android Phone OS
%
Website Design
%
Apple Iphone Ipad
%
Lotus Notes 8
%
Altiris Symantec
%
Online Website maintenance and support
%
BlackBerry Enterprise Server
%
Net Vault Backup System
%
Active Directory
%
Mobile App Design
Previous History
Presently looking for a new offers
DNA INSURANCE
Support Specialist
Romford Essex
Very good company to work for ,you needed to be very adaptable,since technology changed very fast
NELFT
Goodmayes
Hospital Essex
Very good company to work for ,you needed to be very adaptable,since technology changed very fast
NETWORK NEEDS
Support Specialist
4 Merlin House, West Road, Harlow
Exchange 2010 2016
Problems with peoples accounts not syncing with network logins and Resetting passwords letting the password propagate then getting users to re-login and then outlook logging in automatically
BURROWS
Support Engineer
Shenfield Essex
Great Team work ,Great set of Guys,very friendly Team and people Working at Burrows Working on Del PC,s Apple Macs
Adobe CS Suite MS Office 365
THURROCK BROUGH CONCIL
Contract Support Engineer
Essex
Supporting roll-out of thin Citrex client 2000 users ,plus Upgrading Fat clients from XP to Win 7 pro Support For Citrex Thin Client, Fat Client. XenApp XenDesktop
Trinity Mirror Group, PLC Daily Mirror Newspapers
Senior Support Specialist
Canary Wharf London
Supporting 7,000 users spanning 21 sites across Europe, covering technical support on both desktop and networking issues
Using ITSM / Heat call desk system responsible for supporting users over both the telephone and onsite
Publicis
Desktop Team Leader
Oxford Street London
Managing a team of five engineers responsible for orders and customer care Maintaining and upgrading Apple and IBM compatible input and output devices (Printers,Scanners, RIPs)
Supporting Administration Staff and imparting training to users with a diverse backgrounds
IBM (Sub-contracted to Rhone Pourlenc)
Support Analyst
East London
NT Server / LAN / INTRANET support along with day-to-day support for 450 users across eight offices Support for new Compaq MMX 4000s / 2000s
Dorling & Kindersley (Multimedia Company)
Senior Support Specialist
